Frequently Asked Questions

We do not allow for any refunds. You may exchange the product within 21 days of receiving your order for an alternative size or style. Return shipping is paid by the customer.

Exchanges

• Timeframe: You may exchange items within 21 days of receiving your order.

• Condition: Items must be returned in their original condition (unworn, unused, and with all original packaging). 

• Return Shipping: The buyer is responsible for return shipping costs.

• Loss in Value: If an item is returned in a condition different from when it was received, the buyer may be responsible for any loss in value.

How to Initiate an Exchange

1. Contact us at alli@allimarye with your order number and reason for exchange

2. We will provide instructions on how and where to send your return.

3. Once we receive the item, we will process the exchange within 5-7 business days

If you have any questions, feel free to reach out to our support team.

To secure a first edition Alli Marye coat, pre-orders will be accepted until the end of June. Manufacturing will commence in July, with delivery expected in Fall 2023. However, depending on the volume of orders, the process may take less time. We will keep you updated on progress and any changes to the expected delivery date.

Please note that we will do our best to expedite the process and deliver your coat as soon as possible, but due to the complexities of manufacturing such a unique piece, we cannot guarantee a specific delivery date. Thank you for your patience and understanding.

We love the natural variations in cowhides and how every single coat we make is completely unique. What you see in the listing is just a representation of what your coat will look like, so we encourage you to embrace the differences in your custom piece. The fact that every coat is one-of-a-kind is what makes it so exciting!

However, we understand that you may not be entirely satisfied with your coat. If that's the case, we're happy to offer returns or exchanges. Please email alli@allimarye.com and we'll do our best to help you find a coat that you'll love.

Caring for your Cowhide Coat is essential to keep it looking its best. Please note that this coat is dry clean only, and we recommend using a company that has experience with handling animal skin. But to address immediate spots or dirt, gently blot with a lightly damp rag, but avoid soaking or letting the hide get too wet. You can also use a lint roller or a vacuum to clean any lint or debris caught in the hair.

When storing your coat, make sure to keep it in a cool, dry, and airy position, away from direct sunlight, high temperatures, or damp environments as this can cause the leather to dry out and crack. Also, do not store the coat in airtight plastic packaging because the leather needs to breathe, and moisture can become trapped, causing damage.

Please avoid ironing the coat. Instead, we recommend using a clothing steamer on low to release any wrinkles or odors in the lining, but please do this sparingly. If you have any questions or concerns about caring for your coat, please don't hesitate to contact us at alli@allimarye.com."

We take great care in packaging and shipping our Cowhide Coats to ensure that they arrive in perfect condition. However, sometimes cowhides can develop creases from being folded during shipping. Please DO NOT try to iron these out, as this can damage the leather.

Instead, to release any creases, we recommend laying the coat flat or hanging it up, and they will release over time. If you're having a particularly difficult time with this, we're always happy to assist with more intensive tips. Just send an email to alli@allimarye.com, and we'll do our best to help you out.

The Cowhide coats are constructed in Los Angeles California with materials sourced from Brazil, Africa, Europe, South Korea, and the United States.